SHIPPING
WHERE DO YOU SHIP FROM?
ORDERS ARE SHIPPED FROM OUR HEADQUARTERS IN NEW YORK CITY.
WHY WON'T MY ORDER SHIP IMMEDIATELY?
EACH KNITWEAR ITEM IS HANDCRAFTED IN NEW YORK CITY. TO MINIMIZE WASTE, ALL PIECES ARE MADE-TO-ORDER AND REQUIRE THE PRODUCTION TIME SPECIFIED IN EACH PRODUCT DESCRIPTION. YOU WILL RECEIVE A NOTIFICATION EMAIL ONCE YOUR ORDER HAS SHIPPED. IF YOU NEED YOUR ORDER BY A SPECIFIC DATE, PLEASE CONTACT US AT PARKER@PARKERZINN.COM, AND WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.
RETURNS / EXCHANGES
RETURN / EXCHANGE POLICY
BECAUSE EACH PIECE AT PARKER ZINN IS MADE-TO-ORDER, RETURNS ARE NOT ACCEPTED. EXCHANGES ARE NOT GUARANTEED AND ARE CONSIDERED ON A CASE-BY-CASE BASIS. ANY APPROVED EXCHANGES WILL BE ISSUED AS STORE CREDIT ONLY, WITH A RESTOCKING/RETURN FEE DEDUCTED FROM YOUR STORE CREDIT. CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH EXCHANGES. WE DO NOT PROCESS REFUNDS FOR RETURNED ITEMS UNDER ANY CIRCUMSTANCES. IF YOU ARE UNSATISFIED WITH YOUR ORDER, RECEIVE FAULTY MERCHANDISE, OR WISH TO DISCUSS AN EXCHANGE, PLEASE EMAIL PARKER@PARKERZINN.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER. THANK YOU FOR SUPPORTING OUR SMALL BUSINESS AND SUSTAINABLE PRACTICES.
REFUND POLICY
REFUNDS
REFUNDS FOR COMPLETED OR DELIVERED ORDERS WILL NOT BE ISSUED UNDER ANY CIRCUMSTANCES. ACCEPTED EXCHANGES WILL BE ISSUED AS STORE CREDIT, MINUS A RESTOCKING FEE. CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING AND RETURN COSTS ASSOCIATED WITH EXCHANGES.
WE RESERVE THE RIGHT TO CANCEL ORDERS AT OUR DISCRETION, IN WHICH CASE A FULL REFUND WILL BE ISSUED.