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Client Services

FAQ

Shipping & Returns

FAQ

Why won't my order ship immediately?

Each knitwear piece is thoughtfully made by hand in New York City. To reduce waste and overproduction, all items are made-to-order and require the production time noted on each product page. Once your order is complete, you'll receive an email with tracking details. If you need your order by a specific date, please email parker@parkerzinn.com, and we’ll do our best to meet your deadline.

My size isn't currently available — what are my options?

Inclusivity is a core value at Parker Zinn. If your size isn't listed, we’re happy to accommodate a custom variant. Please reach out to parker@parkerzinn.com to discuss a personalized fit.

Do you accept custom orders?

Yes! Whether you're interested in a variation of an existing style or a fully custom piece, we’d love to hear from you. Email parker@parkerzinn.com to start the conversation.

How can I contact customer service?

Have a question, concern, or kind word? We'd love to hear from you. Please email parker@parkerzinn.com and we’ll get back to you as soon as possible.

Client Services

FAQ

Shipping & Returns

FAQ

Why doesn't my order ship right away?

For minor stains, use a soft cloth to blot—never rub. To wash, fill a sink or basin with lukewarm water and add a wool-safe detergent. Gently submerge the garment, allowing it to soak for 10–20 minutes without agitation. Rinse in clean, lukewarm water until it runs clear, supporting the full weight of the garment to avoid stretching. Carefully press out excess water—do not wring. Wrap the piece in a dry towel and press again to absorb moisture. Reshape gently and lay flat to air dry, away from direct heat or sunlight. Avoid overstretching while damp, as this may alter the garment’s fit. We recommend avoiding dry cleaning, as traditional solvents can compromise the wool fibers over time.

My size isn't currently available — what are my options?

Multiple item orders

Do you accept custom orders?

Yes! Whether you're interested in a variation of an existing style or a fully custom piece, we’d love to hear from you. Email parker@parkerzinn.com to start the conversation.

How can I contact customer service?

Have a question, concern, or kind word? We'd love to hear from you. Please email parker@parkerzinn.com and we’ll get back to you as soon as possible.

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