Shipping Policy

Processing Time

Each order is fulfilled with precision and care. While the majority of styles are produced in limited quantities and may require final finishing or quality inspection before shipment, some pieces are still made-to-order or offered as preorders.

Estimated shipping or production windows (for example, “Ships in 4–6 weeks”) are always noted on each product page. Once your piece is complete and ready to leave the studio, you’ll receive a confirmation email with tracking information.

Preorders & Made-to-Order Pieces

Select garments are produced on a made-to-order or preorder basis to minimize waste and maintain the highest level of craftsmanship. Estimated lead times are provided on each product page and begin once your order is confirmed. These timelines are estimates and may vary slightly based on production schedules or material availability.

Please note that made-to-order and custom pieces are final sale and cannot be canceled once production has begun.

Domestic Shipping (U.S.)

Orders are shipped from New York City via trusted carriers such as UPS, USPS, FedEx, or DHL. Delivery times vary depending on your location and selected shipping method at checkout.

Please ensure your shipping address is correct at the time of order. We are not responsible for lost packages or delivery delays resulting from incorrect addresses provided at checkout.

International Shipping (Select Countries)

We currently ship to a limited selection of international destinations. Available countries will appear at checkout.

If you are located outside of our current shipping regions and wish to place an order, please email parker@parkerzinn.com — we may be able to accommodate your request.

International delivery times vary depending on destination and customs processing. Buyers are responsible for all import duties, VAT, taxes, and brokerage fees that may be assessed by their local customs office. We are not responsible for delays caused by customs clearance or international carrier transit times.

Tracking & Delivery

Once your order has shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking to activate.

If your order appears delayed or lost, please contact the carrier first using your tracking number. For unresolved issues, reach out to parker@parkerzinn.com so we can assist where possible.

Partial Shipments

If your order contains multiple items, it may ship in more than one package depending on production timelines and stock availability. You’ll receive separate tracking updates for each shipment if applicable.

Damaged or Lost Packages

Please inspect your package upon arrival. If you receive an item that was damaged in transit, contact us within 48 hours of delivery at parker@parkerzinn.com with photos so we can evaluate and make it right.

Parker Zinn is not responsible for lost or stolen packages once a shipment has been marked as delivered by the carrier. We strongly recommend adding Route Package Protection at checkout to safeguard your order against loss, theft, or damage during transit. Orders placed without Route Protection are not eligible for replacement or refund in these instances.

Contact

For shipping questions, special delivery requests, or to inquire about shipping to a country not currently supported, please email parker@parkerzinn.com.