Returns

Returns initiated within 10 days of delivery are eligible for a refund to the original payment method. Returns initiated within 21 days of delivery are eligible for store credit. A $15 return processing fee will be deducted from all approved returns.

To initiate a return, please email parker@parkerzinn.com with your order number. Once your return is approved, a complimentary return label will be provided along with instructions for sending your item back. Returns sent without prior approval will not be accepted.

Refunds to the original payment method are processed within 7–10 business days of receiving and inspecting your return. Please note that your bank or card issuer may require additional time to post the refund to your account, which is beyond our control.

All items must be returned in their original condition — unworn, unwashed, and unaltered — with all hangtags and packaging intact. Upon receipt, each return is inspected. Parker Zinn reserves the right to refuse any return that does not meet these conditions.

Exchanges

We offer exchanges on all eligible full-price merchandise. Exchanges must be initiated within 21 days of delivery. To exchange an item, please email parker@parkerzinn.com to initiate a return — once approved, a complimentary return label will be provided. Place a new order for the desired style or size and complimentary shipping will be applied upon return approval.

Damages & order issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact parker@parkerzinn.com within 48 hours of delivery with photos so we can evaluate and resolve the issue.

Pre-order

Pre-order items are subject to the same return and exchange policy as in-stock merchandise. Pre-orders may be cancelled within 48 hours of purchase, provided production has not yet begun. Once an order has entered production, cancellations will not be accepted.

Final sale

All sale, archive, and custom items are final sale and are not eligible for return, exchange, or store credit. This includes:

• Made-to-order, personalized, or custom pieces

• Sale items and gift cards

• Items not in their original condition — worn, washed, or missing hangtags or packaging

These items are not eligible for return or exchange unless there is a confirmed defect or fulfillment error.

International orders

All international orders are final sale and are not eligible for return or exchange. If you have questions about sizing, fit, or materials before placing an order, please contact us at parker@parkerzinn.com — we're happy to help.

International orders may be subject to customs duties, taxes, and fees upon arrival, which are the responsibility of the recipient. Parker Zinn has no control over these charges and cannot predict their amount.

European Union customers

If your order ships to an address within the European Union, you are entitled to a 14-day right of withdrawal under EU consumer law. You may cancel or return your order within 14 days of receipt for any reason, provided the item is unworn, unwashed, with all hangtags attached, and in its original packaging.

Made-to-order, custom, and otherwise exempt items are not eligible under this policy.

To initiate a return under the EU cooling-off period, please email parker@parkerzinn.com with your order number and reason for return. Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as the item remains your responsibility until it is received and inspected. Only the original standard delivery fee, if applicable, will be refunded — upgraded shipping charges are non-refundable.

Contact

Questions or special circumstances? We're here to help.

parker@parkerzinn.com